ADC Subscription Support (Single Machine)

Subscription Support takes Basic ADC Support to a whole new level; starting by putting you first in line.  The Subscription Support is also tailored towards your support needs. ADC works with the customer to assure the maximum level of support is being reached. ADC Subscription Support includes, but is not limited to the following benefits:

·       Response to your case request within 2-4 Business Hours

·       Free Web Dial-In Support (On Capable Equipment)

·       Free Video Conference Support

·       Access to your own ADC Customer Portal

·       Discounted ADC Service Rate. (See Below)

·       Spare Parts sold at 10% discount. (Contact ADC if you do not have the current Critical Spare Parts list for your equipment)

·       Free Assembly and Electrical Drawings, PDF’s stored in your Customer Portal, along with other machine related documents. The documents remain in your customer portal for the life of your machine (Access to the portal requires continued renewal of the Subscription Support program).

Technical support services. ADC Subscription Support provides you with live technical support. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. Subscription Support also includes free remote “connect” support, Web Conferencing, and after hours responses to technical questions.

The ADC Customer Portal gives you 24/7 online access to a full range of information and resources featuring:

·       Access the Knowledge Base, containing a wide range of technical documents and resources. 

o   Search a comprehensive library of documents, including Technical Articles, Help Topics, Tech Tips, Tech Alerts, and Best Practices, all written and reviewed by ADC experts and stored in your customer knowledge base. Machine manuals, FAQ’s, Preventive Maintenance, Electrical Drawings: Whenever you need information - day or night - be confident that the answers are at your fingertips.

·       View your Service Requests.

o   As well as your case request history – Along with the solution to the problem

·       Review and register your software license and Subscription Service renewal information.

·       Edit your profile.

ADC Lab Level Subscription Support

Lab Level Subscription Support includes everything that the base Subscription Support Plan offers, but covers your entire lab’s worth of ADC equipment.  Have two ADC machines?   Three?  Seven?  Doesn’t matter.  With Lab Level Subscription Support, it’s all covered under the subscription plan.

SportsLogic Support                

Included with both levels of Subscription Support.  It can also be purchased separately.

SportsLogic is the control platform on all computer controlled systems shipped after January 2010.  It is the basis of all future projects, as well. As a licensed support user, your organization receives upgrades and updates, technical support and priority response from the ADC Support team.  ADC will respond to your case within 2-4 business hours of the case request being generated. (See “How to Get Technical Support”)

Software upgrades and enhancements. Get automatic upgrades to the most current versions of ADC Software platforms, including new releases and service packs for SportsLogic, Recorder, RecorderCE, VG02 Config, and receive support for upgrading from previous control platforms (ASAP, KAT Control, Fusion) into the new SportsLogic platform.  ADC is continually improving its software and responds quickly to issues reported by customers. Automatic email notification keeps you on top of important news, service requests, and the latest software updates.

Knowledge Base. Search a comprehensive library of documents, including Technical Articles, Help Topics, Tech Tips, Tech Alerts, and Best Practices. In-depth articles give you insight into Bug Fixes, operations, and solutions covering all product capabilities.

Enhancement request privileges. Your SportsLogic Support membership entitles you to make enhancement requests, so you can directly influence the future development of SportsLogic software

The ADC Customer Portal gives you 24/7 online access to a full range of information and resources featuring:

·       Find the latest versions of SportsLogic software and service pack updates. 

·       Access the Knowledge Base, containing a wide range of technical documents and resources. 

·       View your Service Requests.

·       Make enhancement requests. 

·       Review and register your software license and Subscription Service renewal information.

·       Edit your profile.

To Enroll in the ADC Subscription Support Program:

1.     Contact ADC at 630-783-1150

2.     Inform ADC of which plan you would like to enroll in (Subscription Support, Lab Level Subscription Support, SportsLogic Support).

3.     Have a list of the machines that are being covered. ***For Lab Level, Only machines located at the same address will be covered. 

4.     Payments are due upon enrollment. We accept Visa, American Express and Master Card. We also accept Purchase Order’s. Payments will be due upon receipt of invoice.

5.     Once Payment is received, ADC will begin migrating your drawings and other documents to your new Customer Portal.  ADC will issue you your customer portal name and password.