Support Customers with an active ADC Support agreement get full support access to ADC’s qualified technicians. Each machine sold requires an active support plan in order for ADC to support the system. ADC Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. ADC Support also includes free remote “connect” support, Web Conferencing, and access to archived documents regarding your system. ADC will respond to your case within 2-4 business hours of each service request generated. ADC Support is what allows you to receive support for you business critical issues. Machines still under warranty do not require an active support plan, unless specified at the time of purchase. Contact ADC to see if your machine is currently under warranty. You are not requred to have a support plan to purchase spare parts. ADC does not support issues regarding Windows, Microsoft Office, or Mac Software. However, ADC will support the linking between these products and ADC Software. Machines that are over 5 years old and on software and control systems that are not current are considered legacy products. Contact ADC to see if your system is a legacy product. Onsite support is billed at ADC’s standard rates.